© 2017 James Gaubert - The Digital Diary - Berkshire, United Kingdom

Subscribe to my blog and 

receive my latest articles in

your inbox!

RSS Feed

When Digital goes wrong!!!

August 1, 2016

HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than £2.

One device was listed with a previous sale price of £2,376, but was "reduced" to £1.58.

 

The computer firm briefly took its UK store offline on Saturday to resolve the error and said it would not honour the sales which had been made.

 

"We apologise sincerely to impacted customers for any inconvenience caused," the firm said in a statement.

Over the weekend, a handful of people posted on social media that they had taken advantage of the mistake and ordered laptops.

 

But according to consumer rights group Citizens Advice, retailers can often cancel online orders if they have made a "genuine and honest mistake on their part that you should have noticed".

 

HP said buyers would be refunded.

"We can confirm that due to a processing error, select products were wrongly priced on our UK website over the weekend," HP said. "This has now been corrected with related orders cancelled."

Please reload

 FOLLOW ME 
  • Twitter Basic Black
  • Black LinkedIn Icon
  • Black YouTube Icon
 RECENT POSTS 
Please reload

 ARCHIVE 
Please reload

To get started with Disqus head to the Settings panel.